Monday, May 2, 2016

AQ-Remote Assistance

All of us need assistance at some point when using any kind of software product. Some individuals can easily follow directions provided through an email while others need "hands-on" help with whatever the problem is being resolved.

Ancestral Quest provides all avenues of support either through email, phone or remote assistance (with your permission) to walk you through any problem that may exist.

Sometimes its updating the software, other times its learning how to do a particular function in the software, either way we are here to provide the kind of service needed to match the problem and the situation.

Currently Ancestral Quest uses "Splashtop" to handle any remote assistance needs for either a PC or a Mac, email to answer a variety of questions and there are Yahoo Groups set up to get help in the community of Ancestral Quest users.  

When needing remote assistance, you'll be directed to this page on our website where there are directions on how to set this up:

To locate email and phone contact simply click on "Contact Us" and you'll be taken our long list of contact information:

Last is our Yahoo "Community" Groups where individual users help each other. These groups are friendly and very helpful to all who participate:

Either way our technical support staff is here to provide you, the customer, with the best customer experience and help possible!

Remember Ancestral Quest is fully FamilySearch Certified!

Comments and questions are always welcome!

Happy Ancestraling...Claire ;)

AQ Cues & Clues Blog:

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